Click here for our COVID-19 Response Plan


Update as of June 30, 2020

We reopened our Lincoln and Tiverton casinos on a limited basis on Monday, June 8 at 10am. The health and safety of our customers and employees is our highest priority and we look forward to welcoming ALL of our guests back. As of Tuesday, June 30 both casinos are now open to the public. Additionally, select table games are now available as well. We have created the guide below to walk you through the new protocols we have put in place to ensure a safe reopening for those visiting during these initial phases.

A letter from leadership of Twin River Worldwide Holdings, Inc.

Click here to view the statement leadership of Twin River Worldwide Holdings, Inc.

PHASE 2 REOPENING GUIDELINES & SAFETY PROTOCOLS

The Highlights

During Phase 2 of our reopening, which commences on June 30th, entry to the casino will require your driver’s license (or valid photo identification). It’s critically important that we reopen with strict crowd control measures in place. During this phase, we expect capacity to be limited by State capacity guidelines.

We will offer slot machines at a safe distance separated by plexiglass or at least six feet apart, and we will offer virtual/stadium table games, with limited seating capacity and live blackjack tables with plexiglass dividers. Our Sportsbook, Racebook, Hotel, Fitness Center, Valet, Entertainment offerings and Restaurant will remain CLOSED while we reimagine ways to effectively address safety concerns in those confined spaces. Our food court will be open with limited seating capacity and we will offer limited bar service in disposable cups.

Our daily hours of operation will be 10:00 am – 3:00 am. We will commence property-wide cleaning from 3:00 am to the following morning each and every day.

Upon Your Arrival

All of the parking lots will be open as well as the North & West entrances. Valet service will not be immediately available. Please self-park and make your way to the entrance of your favorite gaming room. Please have your face mask on as they are mandatory for all guests and staff. If you are unable to bring one, one will be provided to you. Once at the entrance, you will be greeted by security staff who will conduct a non-invasive temperature check via thermal cameras. Any guest or team member with a temperature above 100.4 degrees will not be allowed entry on that day.

Team members whose responsibilities require direct contact with guests may be wearing gloves, but guests are not required to do so.

ONCE INSIDE

We encourage you to make use of the increased hand sanitizers placed at entry and exits, the casino floor and elevator landings. Sanitizing wipes will also be provided throughout the property to allow guests to clean common areas before touching.

Just as we are all doing on a daily basis, guests must practice social distancing by staying six to ten feet away from guests outside of their party. The same is true while standing in lines, using elevators, kiosks, ATMs or moving around the casino floor.

We remind you to please remain in the gaming area to which you have been assigned. Remember, play smart and stay apart.

We have lots of new signage strategically placed throughout the property to remind you of social distancing protocols, to guide you in the event a line is forming, and the location and import of frequently using the sanitizers provided.

Tiverton Casino Signage Graphic

You might notice a lot more of our team members, including our Clean Team, on the casino floor. They are there for two important reasons: to continuously clean every nook and cranny of the casino floor, and to assist you with one-on-one guidance. Don’t hesitate to call on them with questions and concerns – we want you to have an enjoyable time while you’re with us.

Smoking in the casino will not be allowed. Instead, we have created an outdoor area outside our main entrance to accommodate our guests. Please refrain from smoking in any area of the casino. You will be given a color-coded wrist band to be allowed re-entry if you need to go outside to smoke.

BEHIND THE SCENES

We think you should know what we’re doing behind the scenes to keep you safe and healthy while you’re visiting with us.

Most of those efforts start and stop with the comprehensive training our team members have received over the last few weeks, including infectious disease and sanitation protocols to further ensure guest and team member safety. Team members have been provided instructions on responding and reporting all presumed cases of COVID-19 on property to the RI Department of Health.

Just as importantly, you are asked to contact their supervisor if you notice a coworker or guest with known symptoms of COVID-19. Team members and guests who are exhibiting any symptoms of COVID-19 while at the property are instructed to immediately notify their manager and promptly leave the property. If we are alerted to a presumptive case of COVID-

19 on property, we will work with and follow the appropriate actions recommended by the Rhode Island Department of Health.

We have put in place a host of “back of house” protocols for our employees. The protocols include:

· Hand sanitizing stations and increased handwashing for all team members

· Daily screening for COVID-19 symptoms

· Mandatory masks or face shields

· Disinfecting system for cards, dice and tiles

· Cleaning and disinfecting of the casino cages, touchpoints and guest-facing areas on an ongoing basis

· Social distancing

· Enhanced educational signage

· Installment of temporary plexiglass in areas where staff have to interface with our guests

We apologize for any inconveniences that may occur from these temporary public safety measures, and we hope your enjoy your visit.

Click here to download the Phase 2 Reopening Guidelines & Safety Protocols


Update as of May 29, 2020

We are excited to announce we will reopen our Twin River and Tiverton casinos on a limited basis on Monday, June 8 at 10am. During Phase 1, which commences on June 8, entry to the casino will be by invitation plus one guest only. The health and safety of our customers and employees is our highest priority and we look forward to welcoming ALL of our guests back, as soon as we are allowed to do so. We have created the guide below to walk you through the new protocols we have put in place to ensure a safe reopening for those visiting during this initial phase.

A letter from leadership of Twin River Worldwide Holdings, Inc.

Click here to view the statement leadership of Twin River Worldwide Holdings, Inc.

PHASE 1 REOPENING GUIDELINES & SAFETY PROTOCOLS

The Highlights

During Phase 1, which commences on June 8th, entry to the casino will be by invitation plus one guest only. Please do not visit the casino unless you have been invited to do so, and bring your invitation with you, along with your driver’s license (or valid photo identification) and Players Club card. It’s critically important that we reopen with strict crowd control measures in place. So, while we can’t wait to welcome back all of our guests, please adhere to this invitation-only policy. During this phase, we expect capacity will not exceed 25 percent of fire code capacity.

We will offer slot machines at a safe distance of at least six-feet apart, and we will offer stadium gaming, or virtual table games, with limited seating capacity. Our Sportsbook, Hotel, Fitness Center, Table Games, Racebook, Event Center, Valet, Entertainment offerings and Restaurants will remain closed while we reimagine ways to effectively address safety concerns in those confined spaces. Our food court will be open with limited seating capacity and we will offer limited bar service in disposable cups.

Our daily hours of operation will be 10:00 am – midnight. We will commence property-wide cleaning from midnight to the following morning each and every day.

Upon Your Arrival

All of the parking lots will be open as will all of the casino entrances. Valet service will not be immediately available. Please self-park and make your way to the entrance of your favorite gaming room. Please have your face mask on as they are mandatory for all guests and staff. If you are unable to bring one, one will be provided to you. Once at the entrance, you will be greeted by security staff who will conduct a non-invasive temperature check via thermal cameras or temporal thermometer. Any guest or team member with a temperature above 100.4 degrees will not be allowed entry on that day.

Team members whose responsibilities require direct contact with guests may be wearing gloves, but guests are not required to do so.

ONCE INSIDE

We encourage you to make use of the increased hand sanitizers placed at entry and exits, the casino floor and elevator landings. Sanitizing wipes will also be provided throughout the property to allow guests to clean common areas before touching.

Just as we are all doing on a daily basis, guests must practice social distancing by staying six to ten feet away from guests outside of their party. The same is true while standing in lines, using elevators, kiosks, ATMs or moving around the casino floor.

We remind you to please remain in the gaming area to which you have been assigned. Remember, play smart and stay apart.

We have lots of new signage strategically placed throughout the property to remind you of social distancing protocols, to guide you in the event a line is forming, and the location and import of frequently using the sanitizers provided.

Tiverton Casino Signage Graphic

You might notice a lot more of our team members, including our Clean Team, on the casino floor. They are there for two important reasons: to continuously clean every nook and cranny of the casino floor, and to assist you with one-on-one guidance. Don’t hesitate to call on them with questions and concerns – we want you to have an enjoyable time while you’re with us.

Smoking in the casino will not be allowed. Instead, we have created outdoor areas at each entrance to accommodate our guest smokers. Please refrain from smoking in any area of the casino.

BEHIND THE SCENES

We think you should know what we’re doing behind the scenes to keep you safe and healthy while you’re visiting with us.

Most of those efforts start and stop with the comprehensive training our team members have received over the last few weeks, including infectious disease and sanitation protocols to further ensure guest and team member safety. Team members have been provided instructions on responding and reporting all presumed cases of COVID-19 on property to the RI Department of Health.

Just as importantly, you are asked to contact their supervisor if you notice a coworker or guest with known symptoms of COVID-19. Team members and guests who are exhibiting any symptoms of COVID-19 while at the property are instructed to immediately notify their manager and promptly leave the property. If we are alerted to a presumptive case of COVID-

19 on property, we will work with and follow the appropriate actions recommended by the Rhode Island Department of Health.

We have put in place a host of “back of house” protocols for our employees. The protocols include:

· Hand sanitizing stations and increased handwashing for all team members

· Daily screening for COVID-19 symptoms

· Mandatory masks or face shields

· Disinfecting system for cards, dice and tiles

· Cleaning and disinfecting of the casino cages, touchpoints and guest-facing areas on an ongoing basis

· Social distancing

· Enhanced educational signage

· Installment of temporary plexiglass in areas where staff have to interface with our guests

We apologize for any inconveniences that may occur from these temporary public safety measures, and we hope your enjoy your visit.

Click here to download the Phase 1 Reopening Guidelines & Safety Protocols 


Update as of May 21, 2020

A message from George Papanier, president & chief executive officer of Twin River Worldwide Holdings, Inc.

Click here to view the statement from the desk of George Papanier, president & chief executive officer of Twin River Worldwide Holdings, Inc.


Update as of April 1, 2020

Click here to view a letter from the desk of Phil Juliano, executive vice president & chief marketing officer of Twin River Worldwide Holdings, Inc.


Update as of March 27, 2020

Statement from Marc Crisafulli, President, Twin River Casino Hotel and Tiverton Casino Hotel

“We have been informed by the Rhode Island Department of Revenue, Lottery Division that Twin River Casino Hotel and Tiverton Casino Hotel will remain temporarily closed until further notice. Like most Rhode Islanders, we continue to believe that the State’s continued efforts to contain the spread of the COVID-19 virus are critically important, and we furtherbelieve our continued temporary closure is necessary to help ensure the health and safety of our employees, customers, and all residents of Southern New England.

As we announced last week, we have begun to work diligently to implement additional protective measures for our customers upon re-opening. We also remain in constant contact with our State regulators on our progress. We will continue to keep you apprised of any updates relative to the temporary closure of the two Twin River properties in Rhode Island. Thank you.”


Update as of March 19, 2020

Statement from Marc Crisafulli, President, Twin River Casino Hotel and Tiverton Casino Hotel

“Until further notice, Twin River Casino Hotel and the Tiverton Casino Hotel remain temporarily closed. We sincerely regret any inconvenience to our customers, but, the State’s continued efforts to contain the spread of the COVID-19 virus are critically important.  We believe our temporary closure and this preventative approach is necessary to help ensure the health and safety of our employees, customers, and all residents of Rhode Island.

As we announced last week, we have begun to work diligently to implement additional protective measures for our customers upon re-opening. We also remain in constant contact with the RI Division of Lotteries and our State regulators, and we will continue to keep you apprised of any updates relative to the temporary closure of the two Twin River properties in Rhode Island. Thank you.”

Please see the below statement from Lottery Director Gerry Aubin regarding the closure of the Twin River and Tiverton Casinos. 

“In consultation with the Rhode Island Department of Health, today we have ordered the Twin River Casino and the Tiverton Casino to be closed to the public beginning 12:01 a.m. tomorrow, March 14, 2020.  Impacted employees will be eligible for unemployment benefits.  A limited number of employees will remain at the facilities to secure, sanitize, and maintain them.  During the closure, Twin River will work with the Department of Health to implement additional protections for customers, before the facilities reopen.  The casino management is fully cooperating with the Lottery on the closure.  We understand that this decision may be disappointing to our customers, and we appreciate your patience.  Our top priority is the safety of Rhode Islanders.  The closure is anticipated to last one week, at which point the situation will be reassessed based on the most up-to-date data and guidance from the Rhode Island Department of Health.”

We will provide any updates on this page as we continue to monitor the situation in the coming days.

Thank you.